We aim to despatch your order within 2-4 working days depending on whether the item is in stock or not. Standard delivery will be via Royal Mail. If you have questions on returns or refunds you will find more information on the Frequently Asked Questions page below.
Once you receive your order please check that everything is in order. If you have any duplicate of missing items please contact us immediately so that we can sort the problem out. All items are non-returnable once opened unless faulty. This includes all Stamps, Background Papers, Toppers, CD's, Decoupage Sheets and Templates etc. Please refer to the Refunds section on the Frequently Asked Questions page below to get more information.
If any of your order is damaged during transit please contact us immediately for a refund. We will only give you a refund if the item is returned to us in its original packaging. All items are checked and in working order before transit.
All our stamps are made in the United Kingdom from clear photopolymer resin. They are good quality high definition stamps but have a tendency to yellow if over time they have been exposed to sunlight. The stamps will not perish, have low moisture absorbency and can be used with any inks and can be washed with warm soapy water. We suggest you store your stamps in their original packaging at room temperature. If you require more facts about the stamps please contact us and we will do our utmost to answer your questions.
We accept Paypal and all other major debit/credit card payments from around the world. If ordering a special item, payment has to be made prior to the order being despatched. We do not accept cheques.
We have provided Gift Vouchers to purchase for family and friends as a gift for that special occasion. These can be used for any items on the website but must be used as a whole as no change will be given. If you would like a Voucher of a different amount please contact us and we will do our utmost to supply that for you to purchase. All Vouchers need to be purchased through our website.